Foreign exchange fees for domestic travellers.

[Cathryn1]

Since Airbnb have changed their bank a few of my local guests have experienced foreign exchange fees from their banks.  These guests have never had to pay this fee before as they live and are staying in Australia where I am also located.

I have noticed that Airbnb are now using CitiBank Europe for transactions in Australia.  

It could be a problem for the future with domestic guests deciding not to stay with Airbnb due to the extra costs.

Can anyone explain why this would be happening?

[Alison29]

Hi Cathryn,

Yes I have had the same experience just recently, am also at a loss to provide explanation to my guest about why she was charged the overseas transaction fee. I have asked her to enquire with her bank in the hope they can shed some light. I think you are right in that its because Airbnb use overseas based banking, but I would like to know why it only effects some guest bookings and not others. Anyone enlighten me?

thanks

Alison