I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
Hi,
I paid for 2 nights in london and have come to realise that the profile i booked the room through is fake.
I have paid £130 deposit and have since cancelled my booking on my app...how do i get the refund is it done automatically...
Thanks all.
nini
Are you saying that you booked a place through Airbnb and you were somehow able to deduce that the listing was a fake, @Nini27 ? Did you report it to Airbnb? Did you pay through the platform or send the listing host money directly?
A refund is depending on the cancellation policy. When you cancelled you were informed about the refund (if any), as it is calculated automatically. But seen the reason for your cancellation: did you report the fake profile or listing (upfront) to Airbnb ? As they could investigate and cancel for you with full refund anyway.
Best regards,
Emiel