Get refund

[Itay1]

Hi,

I made a reservation to an apartment. The hoster told me that the place isn't avialable, but didn't decline the reservation.

The time passed, and I paid for it.

How can I get this money back?

Thanks.

[Jude7]

 I would contact Airbnb.  Whether you cancel, or the host cancels, makes a big difference in who gets penalized.  If the host indicated they need to cancel, they must cancel the reservation, otherwise you will not get your full fee refunded. 

Jude

[Elena63]

You can go to your confirmation of the booking and click on cancel link - but make sure you select 'host wants to cancel' from the drop down box - to avoid losing your fees paid