Getting dates reinstated

[Simone609]

Hi 

I am a host and booked off dates for our apartment in December but then yesterday got a notification for a booking over the same dates. I have been having problems with the app. The reason we booked off the dates is because we are getting married. I therefore had to cancel the booking. However it has now affected our whole Christmas period. Is it possible to get dates unblocked. I still need my dates but thereafter we would like to still rent out because it is Christmas and a busy time for us.

simone Joubert

[Emiel1]

@Simone609 

If you cancel a reservation the dates will be blocked by Airbnb as a penalty.

If you feel there is a technical error involved, you can contact them to unblock the dates:

Contact Airbnb - Community Guide [Updated]

[Susan17]

@Simone609 

Unavailable dates becoming unblocked is a long-term, known glitch in the system. You made an unfortunate error in cancelling the booking yourself, you should have contacted customer service first, but not to worry, you can still get things sorted.

Call CX. They'll most likely try to convince you that it was your error, not Airbnb's. Stand your ground and tell them you're aware that this is a known glitch. Do a search in the CC - there are lots of threads about this. Save a few of them and send them as proof to the agent you speak with if necessary, and they should unblock your dates for you. Good luck!