Getting my refund

[Jan69]

I booked a property in Puerto Rico for 5/24-28/2017.  My host had to cancel the booking due to damage done to the property.  I cancelled my reservation per her instructions so she could refund all of the payment to me.  I got $250 refunded.  I asked her for the remainder $202.  She said it went through.  I discovered today while working on our taxes, I never got the additional refund.  Is there anything I can do through Airbnb to get the money returned.  I have sent her a message with no response at this time

[David126]

@Jan69

The Host should have cancelled then you get a full refund, is the listing still live?