I had a booking for 2 guests for 2 nights (Dec 31 night and Jan 1 Night)
Since instant booking was on, the guest booked without approval
Following are the issues I would like to share and get some resolution or advise how to tackle them
1. The guest checked in 2 hrs earlier and checked out 2 hrs later than listed times
2. Around 6-8 guests stayed overnight, I have $10/ per guest additional after 3 guest - maybe this is the reason they booked only for Two
3. Parked one of the car on neighbour's drive way, which is serious offence
4. Spilt Coco Cola over the wooden floor of living area and under the bed of master bedroom, clening lady mopped 2 times still NOT cleaned, current guests write me a complaint that floor is very sticky. I have already paid the clening fee of $120 to the cleaner which was collected from the guest. Either i go and mop my self or pay the cleaner one more time
5. Used all the supplies - 2 litre of body wash, 15 Jumbo rolls of paper towel, more that 25 rolls of toilet paper - I gave them some supplies to use which they used entirely. After that hitting inside my stoage room taking out the remaining supplies - I never authorized them to enter into my storage room
6. The guest took one of the electronic gadged which cost me $90. When i asked her she said "What are you talking about?" when i insisted she offered re-imbursement but when i said its $90 then she found her in the luggage - I am expecting it back by this weekend
7. Lot of water was spilt into the basement resuting into damage of wooden floor - I think the floor needs to be changed now since it got bumps into it
8. When I entered the property i smelled smoke and weed inside, when i asked the guest then she said its the essence that smells funny.
9. The windows of basement was open which resulted into freezing basement since the temperature outside was -5 Deg Celcius, The window of one of the room was open too - which brings me to doubt that these guys smoked
10. There is one cold room in the basement, where I use for storage - everything is jumbled in the room + window of the room was left open resulting into Freezing condition. I am NOT sure if there is missing stuff since I didnt went thru all.
11. I also doubt they did a party with about 40-50 persons, voilating the house rules - investigation is under process. My Thermostat temperature went extremely high during 31 Dec night in such a cold weather which goes up if there is huge gathering.
To be honest I am NOT very happy listing my property anymore with Airbnb, I am NOT lisitng the entire house for sure becuase I loose access and guests are left free to do anything resulting into nasty people taking advantage.....Sorry but I am really very upset after this hosting.
Hi Vishal,
We recommend that you reach out to your GUEST to discuss the payment that you’ve requested. The best way to do this is through our Resolution Center.
The Resolution Center allows you to offer or request money for your Airbnb reservation. By using the Resolution Center, Airbnb is able to verify and process any agreements that you may reach.
This feature includes a message thread where hosts and guests can discuss their request, upload photos and share their experience. You may submit requests, counter offers, or opt to have Airbnb issue a final decision.
For more information on how the Resolution Center works, or to get started on a resolution, go to our Help Center:
Best,
Toshia B