Guest cancels 2 days prior to Check - in date of a booking that has been booked 2 months before

[Shine0]

The guest Book and paid for 2 rooms for 6 nights, 2 months ahead of time. Then cancel 2 days before because they didnt read the title and description and thought their booking for the entire house when it is clearly says private room. 

Now that they cancel my 6 nights were all open and didn't get any money at all as my cancellation policy is set to flexible. 

Since i am new to hosting I didnt realize that it could actually happen and I have to fill the dates again. I think its a bit of a short notice to cancel a 6 nights booking and to think you wont get that money back is unfair to us hosts.

What do you guys think about this concern? I suggest airbnb has special conditions on cacellation of bookings that have been booked 1-2 months before!?

[Coln0]

@Shine0 Please at least set it to Moderate, it solve your problem.

[Helen3]

@Shine0

The issue is that you set your cancellation policy at Flexible. If you had used moderate or strict, then you would have been protected.

BNB normally push you up the listings if you have a cancellation from a guest. Give them a call and make sure they have done this.

[Peggy34]

Change your cancellation settings