Guest cancels second night of a 2-night reservation due to allergies

Barb28
Level 1
Agawam, MA

Guest cancels second night of a 2-night reservation due to allergies

Hi,

Last night was my first AirBNB hosting experience.  My guest and his sister were on their way when they realized that my ad listed animals in my home.  Brother felt she would be fine.  They arrived and we enjoyed nice conversation before I drove them to a local restaurant and then picked them up and delivered them to a nightclub (asnd picked them up at 2am)  

 

This morning they asked for scrambled eggs (my listing stated continental breakfast) ... can you tell that I am new to this process and didn't have clear boundaries set yet?????

 

Long story short, they are going to the state fair today and leaving sometime tonight.  They won't be staying over again.  They want me to keep the fee for all of the extras I did for them.  

 

Is there any way I can OPEN the date on my calendar to rebook the room for tonight?

 

Thanks for your insights.

1 Reply 1
Marzena4
Level 10
Kraków, Poland

Hello @Barb28 If their reservation hasn't been cancelled, you cannot unblock the date.

// "The only person you can trust is yourself"