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Guest leaving early

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‎22-09-2022 09:15 AM
Stefan3313
Level 2
Bristol, United Kingdom
‎22-09-2022 09:15 AM

Guest leaving early

My current guest, booked a stay from 3rd September 2022 until 1st October 2022.

Everything has gone smoothly, with no concerns at all.

Today she has advised us that she will be leaving tomorrow (23rd September) and is going to Paris.

What do I have to do?

Do I have to give her a refund for the days she hasn't used (She hasn't asked for a refund yet) or do I just do nothing.

Also, will I be able to free up the dates in my calender, so I can take advantage of having the space free again unexpectedly.

 

Any help or advice would be welcomed. Thank you.

‎22-09-2022 09:15 AM
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‎22-09-2022 10:02 AM
Helen744
Level 10
Victoria, Australia
‎22-09-2022 10:02 AM

@Stefan3313 It is up to you if you wish to shorten the guests stay and open for another booking . Go to your reservations and on the right hand side scroll down until you find edit and pop in the new dates and send them to your guests. Do no refunds, as it should be done automatically if not wait until all monies are paid and then refund or it will be done automatically H

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‎22-09-2022 10:02 AM
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15 Replies 15
‎23-09-2022 06:11 PM
Stefan3313
Level 2
Bristol, United Kingdom
‎23-09-2022 06:11 PM

Thank you all @Helen744 @Huma0 @Anonymous @Helen3 you responses and advice have been invaluable.

 

Anyway, I better go, as I have a room to clean.

 

Stef

‎23-09-2022 06:11 PM
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