Guest payment

[Cj64]

Hi 

A guest has now had three attempts at paying but is having genuine issues.

The latest message from her is as follows;

I just tried to make the payment and it said:
"Let's try again
The collection of the payment could not be processed". I've tried through " (Hidden by Airbnb) " as well but it couldn't be possible. I don't know what I can do more.

What can I recommend she does to complete the reservation?

Thanks and regards

CJ

[Lawrene0 · Accepted solution]

She needs to phone Airbnb at this point, @Cj64 .