Guest verification reviews

[Bouakham-and-Henri0]

Hi,

I am a long time host and today I had a bad experience with one of my guests. They litteraly disappear forgetting to pay for the extra services, forgetting to give me back the house keys, etc.

So i was wondering if I was to naive accepting them in my house and I would like to read what other hosts write about them. But I don't know how to do so.

Anyone can help?

Thanks

Henri

[Karen-and-Brian0]

Hi @Bouakham-and-Henri0 You are a long time host, I'm so surprised you've never done this before. I always look at prospective guest's reviews from other hosts (if there are any) before I allow them to book. All you do is click on their photo in messages & their profile comes up. There may not be any other hosts reviews though if their profile is new. Hope that helps - Karen

[Bouakham-and-Henri0]

That's what I usually do. Then in this case, there are no review showing up. But still on the left hand side of the page under the photo, you can see this:

Meaing that I should be able to read this review, no?

Verified ID

• Email address

  Verified
• Phone number

  ▒▒▒▒▒▒▒▒▒▒▒ 01
• Reviewed

  1 Review
• Zhima Credit

  Validated
• Offline ID

  National ID

[Karen-and-Brian0]

@Bouakham-and-Henri0 Oh I see what you mean. No idea why that 1 review isn't showing up, maybe they somehow got it removed? @Helen3 and @Andrea9 made great points. 

[Helen3]

How did they leave owing you money. -any additional services should be raised and paid for through BNB before or while guests are with you.

[Andrea9]

And it's always better to set your booking settings to ID-verified guests only.

[Andrea9]

@Bouakham-and-Henri0

If it was a confirmed booking, and if you didn't get a message from ABB later saying there was a problem with payment and it had to be cancelled (this happens with stolen cc sometimes, and it's a problem with same day guests because the fraud is usually only discovered the next day after guest has already high-tailed it out. That's why ID-verified is recommendable. Frauders don't usually pass it.