I had guests 3 weeks ago who arrived Saturday (rugby international weekend her in Wales). There were 6 in the party, but only 4 came to drop off luggage and check in. The wife took exception to us being in the property whilst they were here! She was quite unpleasant. she told me "I didnt pay all this money to bunk up with strangers, this is not what AirBnB is about at all".
I explained this is exactly what AirBnB is and that is clear on out booking page that we live here. As she was taking her luggage out of her car I saw that she had lots of party food (M&S pre-order buffet stuff , far more than enough for 6 people!!). SHe told her husband to put all that back in the car and off they went into town to watch the match. They got a taxi back around midnight, collected their luggage, and left in the taxi.
Unfortunately they left a case in my kitchen so they had to return the next morning to collect that.
Now, 3 weeks have passed, and they are asking for the £25 cleaning fee to be returned as they never stayed.
I'd be grateful for anyone's advice, please.
My personal thought are......
1. I had to clean the house anyway.
2. It was a rugby international weekend. Vacant rooms are almost impossible to find. I could have filled those 3 rooms twice over with last minute requests!
3. They were clearly going to have quite a few people over for a party. She told me they were meeting up with other family!!
4. I know it doesn't make any difference, but she was SO rude to me, I really resent having to giver her money back after all this time now.
looking forward to hearing your views
Polly xx