Guests been stoned in your property and airbnb response

[Liz223]

Last night I had a guest...[Guest] turn up stoned out of his head, wanting entry to my property. He reeked of dope and it was so strong and pungent. I turned him away and logged this with the police as he got into a vehicle and eventually drove away from the house. THis also means he drove from where ever been in charge of that vehicle on our roads and at any point could have had an accident and potentially killed anyone in his path. Now that is a criminal offence to drive a vehicle whilst under the influence of drugs.

I also obviously contacted airbnb help and got what i thought was the correct response on the phone, however Hilda the case manager, was the complete opposite and said because i had not put this in my house rules I can keep the money as they guest hasn't broken the rules.............. I want to share this with the community as to me this is basically saying that all guests in your home could end up sharing with a drug taker........... I will escalate this within airbnb and I will go public with this on other media sites as i dont feel this is right. 

How do you feel about this?

If you dont agree with this raise it with airbnb, as this is sending out a message of drug tolerance and I was never made aware of that before and Ive hosted for many years now. 

This is the conversation I had with Hilda.

 

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**[Private conversation and guest information removed in line with Community Center Guidelines]

[Liz223]

why dont you put on your advert druggies welcome! ** 

Its illegal no matter which way you look at it and this is what our police force are here for - to uphold the law, and you! as a citizen of the UK, are supposed to, shame on you and yes you sound like someone with a low moral stance .......... I hope oyu have lots of druggies turning up at your place . 

**[Inappropriate content hidden - Community Center Guidelines]

[Susan17]

@Liz223 

Given the bitter, ugly history of hundreds of years of brutal British oppression of my country, and the countless numbers of brave Irishmen and women who lost their lives fighting for Ireland's freedom and Independence from Britain - including my own forefathers - referring to any Irish person as a "citizen of the UK", is by far and away the most offensive thing you could possibly come out with.

But you already know that, don't you? You made a point of mentioning my location in your previous comment, so we both know that your snide jibe was no innocent mistake, or slip of the tongue.

Now if I was a nasty, vindictive b*tch, I'd be straight on the phone to Airbnb to report you under the very stringent terms of the Non-Discrimination policy, and without a doubt, your listings would be suspended - or much more likely, delisted - by the end of this day. (Have a look around the Community Centre, and you'll find plenty of reports of hosts who have been delisted for infinitely less offensive and discriminatory behaviour)

However, luckily for you, I'm not the type of vicious person who reports people to the authorities for ridiculous sh*t, so I'm going to give you a pass on this one. I strongly suggest you don't cross my path again though. 

[Sarah977]

@Liz223 Sorry, but your attitude is offensive and ignorant. Where on earth did you get the idea that being stoned has anything to do with rape? That's like thinking that if someone was  drunk, there's a strong possibility that they might murder you. 

And if a guest showed up under the influence, it would depend on their behavior whether it would bother me or not. If someone was stumbling drunk, slurring their words, etc, I might not allow them entry until they sobered up. If I just smelled alcohol on their breath, it's not my business if someone else drinks. If a guest showed up acting crazy, strung out on meth or crack, no, I wouldn't let them in. If they just looked stoned on marijuana and I could smell it on them, I couldn't care less.

[Emilia42]

@Liz223 I can say with almost certainty that even if you had something in your house rules, Airbnb would still not pay you. You asked the guest to leave and according to Airbnb, it doesn't matter the circumstances. If the host initiates the cancelation, Airbnb will refund the guest for any unused nights. This CS rep told you it was about house rules as an excuse. 

[Liz223]

I thought that too, but now its in there and the executive team know about it and Ive gone viral with it on social media, change need to happen here. Its not about the payment so much as the anguish it caused me as a host. I feel protective about guests feeling safe in my home and I think airbnb should have something in their contract saying No drugs......... and I appreciate the feedback too

[Anonymous]

@Liz223   In all your sanctimonious need to impose your judgment of what your guest may or may not have done with his own body, you made an extremely irresponsible moral decision.

If you can somehow find a way down from your high horse, just think about this for a moment. If you're so bothered by the possibility that the guest might drive irresponsibly and harm or kill someone, why would you turn him away from a safe place to rest and force him back onto the road?

For the sake of karma I wish you a year of guests who arrive heavily under the influence of perfectly legal alcohol.

[Liz223]

**[Inappropriate content hidden - Community Center Guidelines]

[Sarah977]

Wow, @Liz223 , so any host who has a differing viewpoint on this must be a "druggie" themselves? How ignorant and judgmental. Perhaps some of us are just more open-minded and educated about such things, and don't feel it's any of our business what another adult does, as long as they cause no harm to others.

[Liz223]

well Andrew the airbnb safety team have supported my decision, and I feel heartened by that, they did the right thing and hope you never put your guests at risk. 

[Anonymous]

@Liz223  You're clearly being disingenuous to suggest you care about people being put at risk. What do you think puts a guest more at risk:

a)  Being admitted to their booked accommodation and allowed to rest and recuperate in peace

or

b) Being rudely turned away despite having harmed nobody, forced back onto the road in their vehicle while justifiably perturbed, seeking last-minute accommodation on their phone

[Andrea-and-Francis0]

We have in our house rules that we only accept Non Smoking Guests Only: Due to our sensitivity to smells we only accept non-smokers so if you or your other registered guests partake in smoking, drugs, tobacco, marijuana, vaping cigarettes & or e-cigarettes please book elsewhere. 

[Liz223]

I have in my house rules also no smoking, no e =-cigarettes and NOW I have no drugs and Ive updated it to say I will report you to the police if I suspect it.......... but i think what irks me the most is it actually illegal, and yet we have to say this on the house rules.......... and I understand that countries differ in their policies but in the UK its illegal to be in possession of this class 2 drug and illegal to drive whilst under the influence. 

[Sarah977]

@Liz223 If I were  guest and I read a listing where the host stated they would report guests to the police. I'd totally pass on the listing, whether I used drugs or not, or anything else a host might threaten to report in their listing info. Threats really aren't a good way to get guests interested.

[Liz223]

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[Katrina79]

@Liz223 This is the wackiest yet, thanks for the laugh! Aren’t you breaking some privacy laws by giving out the guest’s name?