Guests full names

Tracy25
Level 1
New Smyrna Beach, FL

Guests full names

I a new airbnb host.  I have some reservations, but no last names for my booked guests.  At what point do I receive their last name?  Am I suppose to be asking them in the beginning?  What is the standard?

3 Replies 3
Christina13
Level 3
Redwood City, CA

You'll be able to see a guest's full name once they make a reservation. No need to ask for it.

Actually, no.  Airbnb only provides the guest's full name if the guest enters it when developing a profile.  Even with "verified" profiles, people can easily use initials or false names when making a reservation.

 

I have had several requests this summer from guests using first name or initials ("A. Smith", "J.D.", "Billy B.") or people from other countries using their last name and an americanized pseudonym for their first name ("Bill" Wong instead of Bikram Wong).  And it is not corrected when I accept the reservation.

 

I am very concerned that Airbnb no longer thinks I need the REAL NAME of a guest staying in my home.  Yet of course I must have the REAL LEGAL NAME if there are any problems and I need to, for example, make a police report and/or a damage claim.

 

 

I just got response via email from Airbnb. They have no intention of providing correct it or full last names when reservations are made. They say they are protecting guest privacy. This is downright frightening.