Help

Right now we don't have a lockbox because we live here and greet our guests personally. We give our garage code, leave our inside house door in the garage open and then give them a key to their room. After doing this awhile we realized anybody could give ... Latest reply by Alice595

Ive had guests recently that altered their booking and extended their stay with an extra day. But that alteration made an error in the system so the payment for the extra day did not go through. As a result Airbnb is freezing my payment until they collect... Latest reply by Christie94

We recently started our airbnb and have been very successful. However we were talking today to someone who had just booked at another place. They were talking like they didn't like it because there were pictures on the walls of the family and they thought... Latest reply by Mike-And-Helen0

We don't offer communication in other languages, we had French Guests that arrived and mentioned there was no washing machine (it did not state there was one in the listing) Stayed for 2 weeks without a complaint apart from it was too far from the sea (st... Latest reply by Sarah977

The progress tab on my air bnb app isn’t loading. Anyone else with this problem? Anyone know how to fix it? I’ve already deleted and reinstalled the App but it didn’t help. Latest reply by Phillip113

Can someone tell me where I find my Super Host bonus rewards? I want to book a trip myself but cannot find them anywhere. I have been through PROFILE but cannot see them listed . I know I have a few about to expire so want to use them. Thanks Latest reply by Sandy173

I have been a super host for several years. This summer I have had 2 separate guests who gave me a 3 or 4 star rating for value. I charge $48-$50 a night and they get a full continental breakfast (bagels, croissants, toast, cereal choices, tea, coffee, cr... Latest reply by Ros23

Just had a fantastic, gushing review about our wonderful place, marvellous hosts etc. five stars for each area of assessment BUT four stars overall because there is no air-conditioning and it was hot (July in Tuscany...). My listing has clearly stated for... Latest reply by Christina768

To summarize, the guest placed a reservation for two. A day after they were scheduled to arrive, they canceled the reservation because a friend who was also traveling to Branson (but not staying with us) had an accident. I understand the policy of extenua... Latest reply by Flavia195

I think you still have to do it separately in the resolution centre (correct me if I'm wrong). Are you collecting tax on the nightly fee, the nightly fee + the cleaning fee, the total charge that airbnb tells me? What am I supposed to be doing here.