Hi there! I had 2 guests stay for 2 nights and they sent me a text upon check out stating that they mostly had a good time however there were ants in the kitchen and the toilet got backed up. They are requesting a partial refund. The pictures were of ants swarming around food that was they left out. And of course I had the place thoroughly cleaned before they came and there were no ants. The time stamp of the pictures were the evening before check out. Also, I left a plunger next to the toilet because the toilet does have a tendacy to back up often. When I arrived back at the home the toilet was very clean and clear. Should I give them a refund?? I've had 7 excellent experiences prior to this. Thank you!!
Leaving food can attract ants, i would not refund for that. Fix the toilet, so the plunger should not be there at all. Maybe small refund for that as a gesture of good will