Help!! As a hoast I cant cancel a booking

[Anel3]

Hi, I need help, please. I have a booking for this weekend that I cant host and I can't cancel the booking. The website says - error cant cancel the booking. go to the website or contact the help centre. 

I have made contact with the guest and he is already looking for alternative accommodation but I don't know how to get his money back as I have not received it yet. He does not want to cancel as there will be charges involved. How do I fix this

thanks 

[Marzena4]

Hello @Anel3. Unfortunately, it is now Airbnb that can cancel this reservation - you must contact Airbnb Customer Service - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Anel3]

Thanks @Marzena4 much appreciated! It's driving me crazy! 🙂