Thank You Linda,
We have our B n B listed on other sites too, most I have had to contact about various things, if I had to contact Airbnb at all it may have been in the beginning (if it was them it seemed easier to just phone them, so if it's never been that easy this is the first time, there doesn't seem to be anything i could find to do so, so you advise is very welcome on that point alone)
AS for the help I needed, would you believe that I was changing my price but not pushing the "enter" to save it (Which I have just found-rolling eyes!)
When I have time I'm going to take another good look around the sight to see how a host gains levels?
Wishing you a great summer (going into winter here)
Cheers