Help how join airbnb customer service?

[Gwenaelle15]

Hello,

How contest this 45€ that airbnb take to my account, just because I canceled a reservation that I didn't approve before??

Hosting progress

Revenus : juillet

-45,00€

Gwenaelle

[Emiel1]

@Gwenaelle15 

If you did not approve the reservation, you probably have Instant Book activated:

https://www.airbnb.com/help/article/1510/how-do-i-turn-instant-book-on-or-off

If you cancel you are penalised by Airbnb, details:

https://www.airbnb.com/help/article/990/im-a-host-what-penalties-apply-if-i-need-to-cancel-a-reserva...

To contact Airbnb:

Airbnb Help: contact

or

Contact Airbnb - Community Guide [Updated]

Best regards,

Emiel