Help with Superhost line

[Alyssa54]

Hi- can anyone help me speak to somebody above a case manager at the super host line? The case manager made a mistake and altered my guest’s stay AND gave them a large refund which I did not approve. Nobody is helping me resolve this issue. The case manager says that’s what I agreed to and won’t reply to my messages. The call center called me back but said it has to be the case manager or the case manager’s supervisor who helps me, but couldn’t connect me to either person.  Then this person told me the trick is to call AFTER 10pm on a Sunday. Please help me talk to someone who can help with this problem. Thank you!

[Matthew285]

@Alyssa54 that must be very frustrating!

I have not tried it myself, but search on this board for people who have posted their issues either to AirBnB's twitter account and/or their Facebook page.

Some have mentioned getting results that way when faced with roadblocks via the normal channels (as you are facing).