I had a major problem with my Airbnb host and submitted a complaint within 24 hours to Airbnb, as the host has stopped responding.
Airbnb is, of course, struggling due to covid. But after waiting patiently for more than a week, I apparently got a bot message that asked if I still needed help. I never got an email notification about this and, with there being major wildfires and home displacement where I live, certainly never saw anything in my Notification Center.
But it turns out, because I didn’t respond within two days (note, it took Airbnb eight days to send a BOT to me) they decided to just close my case. No one ever heard me or addressed this issue. And now I’m stuck after having had the most miserable travel experience of my life and I don’t feel like Airbnb cares at all.
Airbnb has all of these strict policies about filing and response rates from me, but get to be unaccountable themselves. I don’t know why I’d ever use this service again.
