@Heidi125 Hi Heidi, I message the guest 24 hours prior to check in asking them to reconfirm their arrival time. Most do reconfirm, but occassionally I have some that don't:(. That makes things difficult as I need to work, run errands etc. I have never had anyone no-show. With the flexible policy if the guests cancels on day of arrival, you get paid and they lose out. I did have one guest reserve my room for same day check in, 2 hours later he cancelled through Airbnb, I was paid, however the next day I received the message to review the guest. I called airbnb customer service and explained that I was concerned he would review me badly as he paid for a night he didn't use. The thing is if he had requested I would have refunded him. Airbnb told me this has come up quite a bit in their meetings and he noted on my account to delete any review from this guest, he has 2 more days to review, I'll see what happens:).
