Hidden review?

[Alex444]

Guest wrote a review. When I also wrote a review, within the review period , none of the reviews are published and mine is marked as "hidden" under "Reviews", because it is "incomplete".

When prompted to "complete" the review, I'm told that I can't edit the review (!)

A bug or what..?

[Shaguphta0]

Hello, 

I’m having the same problem.

anyone with solutions?

thanks

[Lawrene0]

Yes, found a solution, @Shaguphta0! It happened to me today, and I looked it up here in the forum and found no quick answers, so I DMed AirbnbHelp on Twitter. The fix - at least if you are using Chrome on a laptop - is to clear your cache and cookies. I had signed in and out, but that is not enough. Clearing the cache and cookies worked immediately. 

[Marlene92]

Thank you Lawrene, but I'm having the same problem and clearing all data didn't work for me. I'll DM them via twitter

[Amy481]

Did you hear back from them Marlene?

[Marlene92]

Nope. No response yet. Anyone with a solution???

[Viviana88]

I have just contacted the help desk and they will try to solve the problem right now  

[Amy481]

Did you hear back from them Viviana?

[Amy481]

I'm having the same issue - i left a review (which is showing on the guest's profile so it obviously not incomplete) and i too read the review that my guest left for me but after i clicked out of it it disapeared and hasn't appeared on my listing/profile. Under the review section it says 'Review is hidden - please complete your part of the review to make it visible'  ..and yet it shows this under 'Reviews about you' and not 'Reviews by you'. Surely that indicates that i've done my part? I too tried to clear my cache/cookies/date history etc and closed everything down and logged back in but still, the lovely review written about my home is still missing. I've just sent a message to Air BnB via twitter and i'm now waiting to hear.

Anyone got a response back?? 

[Cynthia249]

I am having this issue too with my first review which is still pending. I was told I have to wait 14 days after the guest checkout for the review to show on my listing. I can see my review for the guest is on his profile, I wanted to reply to his feedback but that will be unlikely now as I won’t be able to reply to him after the 14 days. 

The second review from another guest went up straight away. 

[Jami-and-Joe0]

I had the opposite happen. We had the most wonderful guests and left them a RAVING review. I can see the review they left for us, but our review for them is not showing on their page. They deserve for other hosts to know how great they are. Any ideas?

[Denis153]

I have the same problem. 5 days ago my Guest left a review. I left guest a review.

In Notifications Dashboard it says "<guest> has left you a review. Both of your reviews from this trip are now public."

But when I click on it, in the Reviews About Me it says "Review is hidden. Please complete your part of the review to make it visible." (see screenshot below)

Click the button to "Complete Review" and previous page is reloaded.

But I already left a review for my guests!

Plus Guest Review is not showing.

I don't understand why my Guest review is not showing. Can someone please help fix this?

Judging by the number of problems with Reviews on this post alone is it unreasonable to expect AirBnb to invest some developer time to fix their bugs in this critical feature? Airbnb...you listening?

[Marlene92]

I contacted Airbnb support and they resolved the problem in about 72h. Now both reviews are public.

[Quincy]

@Marlene92, 

Thank you for letting us know! 

[Quincy]

Hello @Marlene92,

Have you had any responses back so far? 

[Marcio54]

Sorry. Wrong button.