Hello All,
Hope you are well.
Since hosting we have had some great guests and some not as great but we have never had such messy ones from start and onwards.
The guest in question when booking, booked for one person and then during check in she informed me that her partner would be joining her. Obviously as she only registered herself as the only guest in the reservation I was concerned. I automatically informed Airbnb about this and mentioned that she would need to pay for the extra person. Being accommodating I also informed that we would be happy to arrange a full refund- mutual cancellation but she would need to instigate this.
She went on to complain how she has never had this issue and does not understand how having an additional guest is an issue and how this is a new thing...😒 she then went to mention how £50 per couple per night is too expensive - considering we are in zone 2, London this is a bargain, especially as she has her own bathroom.
Anyway- she decided to “look around” and found this was the case... and since paying this extra money she has been making it so hard.
- leaving the main door open
- complaining about no hot water- we went 20 mins after and luckily as we had an engineer coming to do some regular check up he ensured that this was not the case.
- when ever they bathe they leave the floor soaking and
towels on the floor.
- They leave food on the table and stains despite having a segregated section in the fridge for their stuff... and cleaning after themselves is stated on our rules.
- Today Sonia, our lovely cleaning person came and did her job and 2 hours after (when I arrived, it’s a mess again).
Luckily we only have 2 days left of this and then they leave but how would you word such a review, without sounding “emotional” or like a spoilt child. Truth be told I don’t think she’ll give me a nice review but I want to be ready for when this day comes and I think our stats can handle this.
Thank you in advance,
Yadi 🙂