Host not responding / Cancels reservations frequently

[Rachel250]

Okay so I am supposed to board a plane to Orlando tomorrow. I messaged my AIRBNB host through the site yesterday morning to get some final details. No response.

This morning I tried sending the message to her with the email listed on my itenerary. No response.

I tried texting her at the number listed on her airbnb. No response.

On the airbnb website she has great reviews. However once I viewed those reviews using the app, the "automated messages" for her cancelling reservations 1 day before are rampant. I sat on hold with AirBNB for 12 min before finally giving up on getting a live person.

I'm really nervous she is going to cancel on me and I can't exactly fly out tomorrow with no where to stay. Most of the hotels in the area will be booked since there's a huge event in Orlando going on this weekend. What do I do?

[Gerry-And-Rashid0]

@Rachel250

Easiest and fastest way to contact AirBnB is via Twitter - search for AirBnBhelp

Good luck - hope it all works out ok

[Rachel250]

Thank you! I found an alternate phone number for her after some digging and for now she is responding to that thank goodness.

[Helen3]

Make sure you also message the host via Airbnb messaging, so there is a record that you have been trying to reach her, in case of any issues.

[Gerry-And-Rashid0]

@Rachel250

Fantastic - have a great trip