I booked accomodation at a farmhouse in Delhi. The listing had an approximate address and the host said he'll send the exact address closer to my stay. He never got back to me and so I messaged him for an update. Still no reply and this was a day before check in.
On the day of check-in I phoned and messaged him at least 20 times between 9am to 1:30pm but I couldn't get through. My check in time was 12pm, and so the taxi had taken me to an approximate location that was full was farmhouses but I didn't know which one I was meant to stay at.
The taxi driver drove up and down the road for 90m trying to find the location, all whilst I desperately tried to contact the host. Eventually, in fear of being stranded we gave up and booked a hotel. After checking into the hotel I heard back from the host. He said 'sorry I couldn't reply I wasn't feeling very good.' As pathetic of an excuse that was, it was too late and so I requested a cancellation.
I contacted the resolution center within 24hrs and Airbnb said to cancel the reservation and they'll negotiate with the host to refund me. However, apparently it's the host's discretion whether to refund me and the host is refusing to refund me. Is there not a way to launch an independant review? It's outrageous that I am not refunded as the host's wrongdoing prevented me from checking in.
