I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
We rented our house last week for 3 nights.
On arrival - the guests decided to only stay for 2 nights.
Our cancellation policy is "STRICT" - so we should be given 7 days notice.
AirBnb has deducted the 3rd night stay from the amount paid to us
@Violet3 It seems that this action by Air BNB was against policy unless there were extenuation circumstances causing the cancellation. Or, if the guest submitted a reservation change and it was accepted. I gather neither happened, right?
We got no information at all. The guest stated on their 'review' that they had decided to return home a day earlier.
We had no 'cancellation information" whatsoever - consequently - we were not able to relist this night as available.
Your cancellation policy can be overridden by Airbnb if the guest meets the Extenuating Circumstances policy. https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy
Please not that your strict policy says: If the guest arrives and decides to leave early, the nights not spent are not refunded - the seven days is for before the check in and the guest can get 50% refunded. https://www.airbnb.com/home/cancellation_policies#strict
No one has advised of any "extenuating" circumstances.
As far as we are aware - the guest simply decided to leave early.
We therefore feel we should have been paid the full amount