How do I mark a guest as did not stay

[Brett25]

We had a guest contact us by SMS the day of their booking to say they could not make it. We sent a message to them to ask them to mark the booking as cancelled on airbnb messaging but have not had any reply. Now it is check out time and airbnb is prompting us to add a review but I want to mark them as 'did not stay' but cannot see any way to do this. Will this now impact our review rating when going for superhost as one guest will have not left a review? 

[David126]

You can always say they did not stay, not everybody leaves a review. SuperHost is no biggie anyway.

[Alice-and-Jeff0]

Leave a review that the guest never showed.  Mark down to Thumbs down!   This will stop them eventually from Instant booking other guests.  

[Andrea9]

@Brett25

Contact Airbnb that guest was a no-show but didn't cancel and ask to have review waived.

[Brett25]

Hi, Andrea I am not sure how to contact airbnb. On the contact about cancellations page the only option is extenuating circumstances. Regards,
Brett

[Andrea9]

@Brett25

Easy, if you Google Contact Airbnb Australia you should get something.

Otherwise click on the contact Airbnb link in this post for all ways:

Airbnb Help Guidelines

[Marit-Anne0]

It is a simple no-show - can happen to anybody.  At least they had the courtesy to tell you.  Count your blessings - no work and full payment.  

A bad review and thumbs down would be highly inappropriate ! as they did nothing wrong apart from not cancelling formally through the site.  You can simply ommit to review - no penalties for that.

[Sharon114]

I agree.  They contacted you to let you know they couldn't make it and you will still be paid.  I don't see the problem.  You can simply leave a polite review stating that they were unable to stay but had notified you in advance.

I had the same thing last year and the guest also left a review for me stating that they had been unable at the last minute to stay and thanked me for being so understanding.  Two weeks later they re-booked and were very pleasant guests.  Your guests do not deserve to be 'thumbed down'.  Anyone can have a change in circumstances, life happens.

[Zandra0]

Agree a thumbs down would be unfair in this situation. Life happens like everyone has said. No review necessary either.

For future reference don't ask guests to cancel; just wait for them to bring it up and then discuss whatever is appropriate in line with your cancellation policy.

[Gerry-And-Rashid0]

Your guest did the right thing - they told you they could not stay. They didn;t cancel so you got full payment. I really don;t understand why some hosts think that person should get a thumbs down. They won;t leave a review for your property and you never met them, they didn't stay so you cant review them either. 

If they had cancelled, depending on your policy you might have lost money. Of course you calendar was blocked as AirBnB does not allow you to have a double benefit (ie get paid twice for the same dates).