How to block guests with bad reviews...?

[Jeff396]

How can I stop allowing people with 3 star average reviews from instant booking my home? A couple checked out today and they instant booked with a 3 star average. And whaddya know, they were awful!

[Alexandra316]

@Jeff396 There is no way to block guests with poor reviews from instant booking your place. You can set a requirement that guests need to have a host recommendation to book with you, but they could have both a host recommendation from some hosts and poor reviews from others. See https://www.airbnb.ca/help/article/484/how-can-i-control-which-reservations-i-get-with-instant-book for details on how to set that requirement, if you haven't already.

If you're not comfortable with a guest after they've instant booked, contact Airbnb and tell them you would like to cancel the reservation penalty free because you're uncomfortable. See https://www.airbnb.ca/help/article/2022/how-do-penaltyfree-cancellations-work-for-instant-book-hosts for all the details.

[Kelly149]

@Jeff396   A CS recently told me that the system considers anything other than a 1* as “recommended by other hosts”. **

I think most hosts would disagree. Do like @Alexandra316 says and call up CS to make your case that a 3* guest isn’t a good fit for your place

** who knows if this is true?!? I’m just saying

[Ramona2]

Hello @Jeff396 

You can report a message from someone or block any future communication from them:

1. Go to Messages on airbnb.com and click the conversation with the person you want to block
2. Click Report under their profile photo
3. Select the reason you’re reporting this person, then if you also want to block future messages from them, click Next > Yes, block now

If you block someone, they won’t be able to send you messages, send you a reservation request, or accept a reservation request from you.

https://www.airbnb.ie/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb