@Rosemary185
How to deal with a bad review ;
Step 1 - Curse this guest using language that plumbs the depths of any fulsome dictionary and would embarrass a 19th century salty seaman pulling in the sails in a category 5 storm with wet socks on.
Step 2 - Weep bitterly and wail uncontrollably over the unfairness of the world.
Step 3 - Bounceback and unveil plans to turn your pad into a world beating airbnb featuring fine Timothy Oulton furniture, silken wallpapers, dalbergia wood flooring, German kitchen units with le creuset cookware and Imperial porcelain dinnerware.
Step 4 - Balk at the cost of turning your place into a world beating airbnb.
Step 5 - After these two minutes, carry on regardless - Don't let one 'greetin faced' reviewer ruin your day.
Well, airbnb don't usually erase reviews unless some breach of the posting rules.
You can write a reply - I think that you might have already to the review - not to right wrongs and settle scores but you are writing to a 'dear potential future guest'.
To be honest, if the reviewer has a point on some operational matters within your control - you should act on it. I think the review in question complains about things like not liking the decor and is quite nit picking. If it is just a matter of opinion, there is not much to respond to. It is annoying and natural to feel annoyed but you will probably forget about it soon enough.
The majority of guests will see your fine reviews and not be swayed by one sour guest.
Remember even a top place like the La Réserve Paris Hotel and Spa gets a one star review occasionally because -
the macaron was sub-par with only a sugary taste
