Hurricane cancellations in Atlanta

[Diana143]

So I host in Atlanta - never in Dorian’s path.  My guest was in Costa Rica - also never in Dorian’s path.  His flight that connected through Florida was cancelled.  I’m assuming he was given a credit or at least flight vouchers.  He cancelled his reservation with me.  There were no less than 6 airlines that could have gotten him here without going through Florida, including multiple nonstop flights of 4 hours.  Airbnb has completely refunded him and taken the money from me.  I believe the guest made a choice to lose the money on my reservation rather than buy another airline ticket.  I don’t understand how Airbnb thinks it is correct to take the money from me.  Thoughts?

[Mark1357]

 What is your cancelation policy set at? 

[Diana143]

Strict.  Cancelled the day before checkin.  

People can have flight problems/cancellations for lots of reasons.  I dont understand why this is different.  They are giving me the email support runaround.