I already paid the hosting but the hosts cancel our reservation

[Hairun-Azmi0]

Hi guys ,

I already paid the hosting but the hosts cancel our reservation  

This i bad and mae me sad.

How can I get my money back ?

Here is the message from the host.

Dear Hairun Azmi Really sorry. T

his room has become not be able to invite you to.

By Japanese law, no longer able to provide my room. So, unfortunately, I must cancel the accommodation.

Will affect your schedule of accommodation, we are sorry.

Later, I think that there is a contact from the customer support.

If, if you are a hope, Because here the rooms are available, Please make your reservation if the vacancy. ↓ *** Really sorry, tarojiro

***

Regards,

[Lizzie]

Hello @Hairun-Azmi0,

Lovely to meet you and welcome to the Community Center. 

I am sorry to hear your host cancelled your reservation, I am sure there is still time to find somewhere as nice to stay. Can I ask when is your trip planned for? 

As the CC is for community discussion it isn't managed by any of the Support team, therefore I wonder have you also tried contacting Airbnb Support directly about this? Here is a useful link with a Community Help Guide on different ways to contact them.

Lastly, just to let you know I have edited your post for safety reasons, as it is publicly visible, and it contained personal information. 

I hope this was helpful. Do let me know.

Thanks, Lizzie