I have installed outside security cameras and updated my listing. Do I notify upcoming guests?

Rafael230
Level 2
Kingston, Canada

I have installed outside security cameras and updated my listing. Do I notify upcoming guests?

As mentioned I have installed outside cameras and have guests coming in a few days. Am I required to reach out to them and advise them? 

2 Replies 2
Sarah977
Level 10
Sayulita, Mexico

@Rafael230  Absolutely. And if they aren't okay with it, you need to let them cancel with full refund or Airbnb might suspend your listing if they complain.

Emilia42
Level 10
Orono, ME

@Rafael230 

Yes, most definitely. I would even keep sending messages to them until they respond via Airbnb confirming that they have read and understand the updated security camera information. As @Sarah977  said, give them the option to cancel if they are not okay with it. You do not want anyone staying with you who might be opposed to a outside camera. Even if it is stated in your listing. Always confirm with them via messaging that they are aware. Airbnb will suspend your account if someone complains. 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.