I was charged twice for the same listing.

[Lina30]

Hello,

I have tricky situation with airbnb now. I booked room, and now I see that my credit card account was charged twice for the same amount...How I can resolve this situation? And how to contact custome service?

Lina

[Donna15]

@Lina30, you can reach AirBnB via the Help link at bottom of this page.

Or via Facebook.

https://www.facebook.com/airbnb/?fref=ts

Or – if you have a Twitter account - try twitter@airbnbhelp. It’s said there’s a quick response.

More essential reading for hosts. Contains a link with several international phone numbers (‘How to contact AirBnB’).

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100

Regarding Contact numbers in the above link, I've twice recently had quick responses via the Netherlands phone number.

(Though oddly enough, the person to whom I spoke was actually in the US.)