If I charge a guest for damage what's to stop them from leaving a bad review

Lloyd107
Level 2
New Jersey, United States

If I charge a guest for damage what's to stop them from leaving a bad review

I just had a guest that didn't run dishwasher, towels, left trash in piles not bagged, pulled 4 kitchen drawers off track and bent them and also set my pool heater 6 degrees higher then allowed.

Once i send a charge through what's to stop them from leaving a bad review as retaliation

8 Replies 8
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Lloyd107 there is nothing to stop them leaving a bad review and nothing to force them to pay either!

even if it's in my rules that they will be charged a fine for tampering with the pool/spa remote?

 

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Lloyd107 yep - even if it is in the rules it doesn't mean you will be compensated.

Elaine701
Level 10
Balearic Islands, Spain

@Lloyd107 

 

House rules are merely guidance. They are for most practical purposes, unenforceable, except if you are willing to file a lawsuit, as they do (arguably) form an obligation under the contract.  But guests generally don't know that they're largely unenforceable, so they can be (diplomatically) used as a carrot and a stick. 

 

Unless guest damages are extraordinary (broken windows, completely destroyed furnishings, fires, etc) it is always unwise to confront the guest, since you have no guaranteed recourse, and are unlikely to receive adequate, or any compensation at all. Unless you've collected your own security deposit, which you can indeed do. 

 

Considering this, why confront the guest, which is highly likely to result in a scathing review, which only adds insult to injury. In the worst case, a vindictive guest may file a (fabricated) complaint against you and receive a partial or full refund from Airbnb for all the imaginary horrors you've imposed on this guest, after they've caused damages to your place, and you had the audacity to to confront them. 

 

So, you can choose: bad or worse. I'll take bad and chalk it up to the cost of doing business. 

 

Now, having said that, the key here is prevention. Screen your guests before they book. If they seem "off", find a way to scare them away. The one thing Airbnb is good at is getting bookings. There's another one in the queue. Just be patient. It's Airbnb's greatest strength. Use it. 

 

Good luck, and watch your back. 

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Lloyd107 be careful trying to collect your own security deposit. Whilst @Elaine701 manages to do so it is debatable if it is allowed!

I can set it up where air bnb does though right?

@Lloyd107  No.  The Airbnb 'security deposit' is an illusion.  Airbnb doesn't ever take the money from the credit card as a hold and the only way you can get reimbursement on the security deposit is if the guest agrees to pay.  Thus, it is only really useful as a deterrent because guests may think it's a standard security deposit and behave better.

@Mike-And-Jane0 

 

I do it through Airbnb. The resolution center. It works very well.