Inquiry from a guest also a host asking for a discount

Answered!
Alice595
Level 10
Concord, CA

Inquiry from a guest also a host asking for a discount

Dear hosts,

 

I need your input and suggestions about a guest who is also a host  sending me an inquiry asking for a discount. I just received the booking inquiry

 

The guest inquired my three bedroom house for total six days with 4 guests. The nightly rate is at $207/night while the guest asked for a discount of $150 /night. There are two babies in addition to four adults. The first three days will be just two adults and a baby and the later three nights will be four adults with 2 babies.

 

What should I reply? Should I click Accept or Decline button? 

Top Answer
Alexandra316
Level 10
Lincoln, Canada

@Alice595 In my experience, people who are looking for a discount right out of the gate are going to be difficult, inconsiderate guests, and I don't entertain their inquiries. I'm assuming this is just an inquiry, rather than a booking request, since they're trying to haggle with you. If that's the case, you don't need to accept or decline, just send a written response. I would just say something like:

 

Thanks for your inquiry. We feel that our property is priced fairly for the amenities offered, and we are not able to offer any further discount to our rates.

We wish you the best of luck in finding accommodations, and safe travels to you and your family.

Regards,

Alice

 

People like this have likely sent the same cookie cutter message to 10 hosts anyways, hoping that someone is desperate enough to bite.

 

View Top Answer in original post

16 Replies 16
Sarah977
Level 10
Sayulita, Mexico

@Cheryl389  It really is astounding that some guests think that we, complete strangers to them, should give flying f**k about their budget. Do they phone up the airlines and plead poverty and ask for a discounted ticket? Haggle at the check-out stand in the supermarket? At the gas pump?

Nash-Cottages-LLC0
Level 10
Nashville, TN

@Alice595 @Alexandra316

Thank you both for your question and suggested resolution. We recently, so more than a year after the original post, had this situation come up. We searched in the host circle community board and landed in this thread.

 

We modeled our final response after your language, Alexandra, and found it quite effective.

 

Thank you both.