Insurance

[Martin99]

Dear fellow hosts,

There was an accident caused by a guest at my flat. There was a small fire and the frount door had to be broken down by the fire brigade to gain access to deal with the situation.

Although I have cleaned the flat thouroughly some guests have complaind about the smell of smoke.

It has now been over a week since I reported this incident and although Airbnb have given me an automated response in the form of a reference number there has not been any other contact or support. This is very disappointing as I usually reply to guests questions within an hour and I was hoping they would do the same.

It is also impossible to speak to anyone as the website is difficult to navigate when this type of problem arises. I now have to arrange proper repairs and need to know how I make an insurance claim to renew the front door, the electric hob and redecoration of the whole flat to eliminate the smell of smoke as this damage was caused by a guest.

I love working with Airbnb and I am hoping this situation is a glitch rather than the norm.

HELP...!!

[Dawn33]

I have had great response at
Twitter,com/airbnbhelp--- almost immediate!

Good luck!

[Roger17]

Hello Martin - so sorry for this misfortune.  I could not find a number for Airbnb in England but have used the 1st # below with success.  Try the toll free first of course.

  one - four one five - eight zero zero - five nine five nine
 (toll-free)  one - eight five five - four two four - seven two six two

Best of luck in getting your place back to standard.....

[David126]

From what I can see you do not have a security deposit.

[Martin111]

I have just had a similar situation, althought the front door didn't have to be broken down!   Candle left lit by bath, laundry bin set alight - phonecall at 0330 - i day clear up so far with a smell of smoke lingering.  Any advice welcome as to how to approach this with Air B&B.  I have in the meantime asked for a contribution from the guest of £600 odd - not sure what is going to happen next.