Is a refund required in this case ?.

[Peter75]

My guest booked at 7-45 pm for that night. I accepted 1 hour later. At 10 pm I asked what time he was arriving. At 11-05 I advised I would be going to bed at 11-45 pm.

Next day he wanted a refund as his battery had died. I advised this was not my fault and by booking he had blocked another person from booking. I also told him to contact Airbnb if he still thought he merited a refund.

I have now received a request from Airbnb asking do I want to refund him. Again I have refused and explained why.

Should he persue further who is Airbnb likely to side with?. Surely it is clearly his own fault !.

I look forward to advice.

Peter

[Peter75]

P.s All conversations are via Airbnb platform.

[Lisa723]

@Peter75 of course he does not "deserve" a refund but chances seem good that Airbnb will grant him one anyway. Let us know...

[Gordon0]

A battery dying isn't extenuating circumstances and at your prices, with your popularity (from what I can see by your calendar), I wouldn't refund.

[Peter75]

What irritates me most is the fact the guy has a well paid job (Linkin) yet he wants his £17-00 back. I am sorely tempted to leave a review detailing events.  I will update when Airbnb make a decision - I have heard they often side with guests.

[Sarah977]

@Peter75  Some of the most well-off people nickel and dime everything. I have a friend who ran a Mercedes dealership. Some Mercedes owner brought his wheels in for servicing. Then he tried to claim that there was a leather jacket missing out his car after leaving it. My friend, who was quite savvy, told the customer that all his guys had been working for him without incident for years, except one, who had only been there for 6 months. He said that even though the guy hadn't been any problem and had a family to support, he was prepared to fire him (he had no intention of doing any such thing), but for the customer to please check around at home or anywhere else he'd been and get back to him before he took such a dire step. Sure enough, the customer magically found the jacket. At least he had a conscience over a guy getting fired, even though he was a scammer.

I cater to budget travelers and in contrast to your no-show-no-call-want-a-refund guest: a couple of them have missed the first day of a week-long booking due to flight delays or airline overbooking. In both cases I felt bad for them and offered to refund their first missed night. Each absolutely refused, saying it was not my fault, and that my place was great value.

[Ange2]

@Peter75   Airbnb may well  say okay no refund to guest,  if you stick to your guns, they did for me.