Hello there,
I need a bit of advice what and how to solve things with my host. I'm staying in Köln at the moment, but saturday evening at 8pm I realized i lost my keys. I started to make phonecalls to the caretaker, the property manager and the agency advertising on airbnb. None of these was reachable. Obviously tried to send them sms messages, but no reply either. I called the locksmith, charging 90 euros already just to tell me replacing the lock would cost me approx. 600 euros. I could not do else than send him away again as I never could realize it would be that expensive.
That was me wandering into a long saturday night spending at the Köln Hauptbahnhof with little cash left with my bankcard left in the appartment I was staying. I can tell you one thing, nights can be long and dark, oh, and cold in January. Now coincidence wants the next day was a sunday, ofcourse trying to reach one of them for a whole day, ofcourse no answers either on calls or messages. Obviously tried airbnb help too, but they managed to decently reply to me on Monday after I sent them saturday evening a panic message. Just to check if i had access to the appartment now. Just wow. I did obviously, spending the night in a cheap hostel with the little money i had left: 16,70 euros. Now my host thinks they do me a big favour with compensating me the 1 night at the hostel, the wonderul sum of €16,70, costs for the replacement of a new lock are for me: 170 euros. I'm living in a place where it's 66 euros for 1 night, 1150 for a month.
Do you think I've been treated well? Obviously I take the blame for losing the key, but in one way or another I feel a bit hard done by.
