Hello everyone,
Could somebody give me an advice on how to contact a human being in airbnb, please? An email, a phone number, please?
I had a guest who left damages behind (around 2200 US dollars), I have completed the police and airbnb reports and my airbnb contact then disappeared. Of course the guest is not reachable and did not reimburse me.
I have written to the resolution team during 3 months and SILENCE. So there's no host guarantee... My issue in the resolution center is shown closed and ''resolved by airbnb''.
Thus, I have decided to remove my 3 properties from the airbnb system. No follow-up, no information, no reply, no trust.
Awaiting comments and advice, please.
Thank you in advance.
Kind Regards,
Denise
N.B. copy of text from airbnb website related to this 'incident'
Reviews From Hosts Denise February 2016 ·
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Private message to Airbnb
No news from Nathan, as it happened in the past. Nathan did not have the means to reimburse me the keys he lost the 1st time. It was EUR5.50. He has no insurance at all (responsabilité civile). I am still shocked with all the things that happened, all of the violence expressed because he could not find the keys for the 2nd time? Does a normal person do this? I work for a company 50 hours a week and it is, at this moment, very difficult to focus on my job, knowing my apartment is exposed with a broken door, it is extremely dirty and some other repairs are to be done, such room's door (volet) to terrace to be fixed, wall painting in the room around the broken door and around the area that Nathan has put his home office. Am I going to pay for all of this, financially and emotionally? Nathan does not have neither the means nor the maturity and responsibility to face it. He left lots of personal documents, such as invoices. He owes quite a lot of money and he is unemployed. He came to work in Geneva in September and has been dismissed after a week. I've called his past employer. I don't have all invoices and did not have the time to repair or replace anything. I am now attaching some quote price received. I do not have one for the cleaning that will surely take lots of hours, because he left all of his waste, old clothing, papers, bottles, an old desk and chair to be thrown, etc. I have lots of pictures showing the flat just before his arrival (end of September for the check-in) and pictures from December, when I have written you informing of his agressive behaviour and from now, when I have been to the flat after he broke the door. Two policemen came to check the incident (there's an official report) and a neighbour went to the police as a witness, since she recognized Nathan.
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You requested 2200 CHF from Nathan
The cost to replace the main white door that you have broken, to repair the grey door from the room you have broken as informed in December 2015, to paint the part of the living room (as informed in December 2015) where you have set your office without my authorisation (reminder - it was only a room rent, not the whole flat) and that you put your feet agains the white wall, to replace the mop that you have broken(as informed in December 2015), to replace the HDMI cable that is no longer there as I have noticed on Sunday January 31st. Besides of that, you have smoked in the apartment (it is forbidden and part of house rules). Now cleaning services are needed, to clean the full apartment left in full disorder and not cleaned up during 4 months, get rid of your kitchen and various wastes (left an old desk and chair, old clothes, underware, papers, documents, etc.). It was part of the published house rules under the official airbnb page, that I have printed and you have signed upon arrival.
REPLY FROM GUEST
From: Nathan ** Sent: 30/01/2016 16:13
Subject: moving out
Dear Denise I have moved all of my contents out of the apartment. Unfortunately I had a problem with my keys. There is quite substantial damage to the property. Please access as soon as possible!. What ever it cost's please let me know and I will pay.
Thanks for being such a great host.
Regards Nathan
14 months ago
This is sad. It's my first negative review. It was and still is the worse experience. Nathan lost flat's keys and did not have EUR5.50 to pay for its replacement. Lost the main door key the day before the checkout and decided to destroy the main door to get in (kicked it down during 20 minutes). Neighboors called me and I have called the police. He took this main personal belongings and left the apartment. I had a police report done. Damages/losses are around EUR2.000,00. Besides, he has removed my name from my own mailbox. Nathan, who cames from Leeds/Manchester-UK, did not respect house rules, smoked in the apartment, not only in the rent bedroom, but on living room's couch, burning two pillows. He brought strangers to sleep in the apartment without asking for my permission. He broke things (the door from bedroom to terrace, a bucket, dishes, glasses, etc.) and did not inform me. The whole apartment has been left extremely dirty and in complete disorder, left his garbage, empty botles, old clothes, lots of personal old documents, an old desk and an old chair that he has brought without asking for permission. He has rent a room only, but he has decided to create a home office in my living room without asking again and again. He lost his cell phone 3 times, so, you cannot contact him. He has been dismissed from his Geneva employer after one week only for serious reasons. No communication is possible with this angry and explosive person who might try to be polite, while telling you lies. Avoid this person for all means.