Messages between host and guest

Jeanette37
Level 3
Traralgon, Australia

Messages between host and guest

Hi everyone.  Can anyone tell me if every message between hosts and guests are recorded and if so, where to find them?  It seems, correct me if someone can tell me otherwise that only the messages after a booking is confirmed are recorded.  I needed to look back at a conversation recently to confirm what had been said and I could only find one thread even though I'm positive that I'd said more!  It related to responding to a review so it was important.

2 Replies 2
Linda108
Level 10
La Quinta, CA

@Jeanette37  If you are communicating through the Air BNB messaging system, then those messages are captured and you can find them in your Inbox.  If you text or leave voice messages, then it is a good idea to summarize that communication in the Air BNB message system.  Unless there has been a change, I can see all my messages for both confirm and cancelled reservations.

Hi Linda.  Thanks for this but try hard as I might, I couldn't find the messages I'd sent the guest prior to them booking so I don't know whether there's some kind of anomaly there or a technical difficulty.

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