Hello @Rob182 across the ocean in Australia from a wet & windy Auckland, New Zealand.
Did you try phone ABB C/services again to help resolve your issues?
Bear in mind whilst there's an automated answering msg saying there's a 2 hr wait it won't necessarily be that long a wait.
I was put off when I heard that msg when I rang them recently and thankfully the answered within 30mins.
Have a look using the searchbox to see if others have also asked the same question here in CC as I understand it's a common occurrence at the moment.
Make sure you also send ABB "feedback" where it's available on the page & include your listing name & location so they can pinpoint where you are to rectify the issues.
All the best
Central To All Home & Location
Remuera, Auckland, New Zealand