Missing Refund of Payment

[Michael1301]

Hi,

The host cancelled a reservation I made. The receipt on airbnb shows clearly "Refunded to VISA ****123". However, the funds never hit my credit card. May I please have the contact details of a person at airbnb in charge of payments ?

Thank you,

Michael   

[Emiel1]

Hi,

The phone number for Switserland is: +41 43 50 84 900

More contact information: Contact Airbnb: A Community Help Guide [UPDATED] - Airbnb Community 

Best regards,Emiel

[Michael1301]

Hi Emiel,

Thank you for your help. I was able to reach someone over the phone.

Best,

Michael