I stayed in an Airbnb in Barcelona, when I checked in, I realized the place is shared flat with other guests and it was not introduced in the profile when I booked. The host told me the lock to my room is broken and he will give me the lock in two days. Because he emphasized that there's still lock to the whole flat and the building so it's still very safe to stay for the first two days. It was almost 1am at night, so I don't have any choice.
However, the day before he came to give me the lock to the door, I realized the cash in my wallet is gone ($1100 euros), I have put the money in my wallet and also in my suitcase so I pretty sure it has been stolen in the airbnb. I contacted my host, he only asked me "When will you check out? when is your flight? I will ask the cleaning guy." after that, he never replied back. I went to police already but I am trying to look for other solutions.
After all this happened, I checked the host's review. Under his 1000+ reviews, there were another guest who faced EXACTLY THE SAME situation in 3 months ago, I can't believe no one has ever reported this to airbnb and the listing is still on the Airbnb.
What should I do? I called the host 10+ times and he never picked up the phone and the Airbnb customer service didn't reply me either.