My first guest gave me a bad review

[Sip-And-Solve-With-The-M0]

I hosted my first guest last weekend and I thought for sure they were impressed. 24 hours after their stay, they hit me with a terrible review saying the house was not clean. I called and talked to the guest and his sister and they told me the pool table was sticky so they gave me 1 star for cleanliness. What has been your experience with replying to a review, is it even worth it or should I just let it go and remind the cleaning lady to wipe down twice?

[Sip-And-Solve-With-The-M0]

Thank you for the advice, I can definitely go the hotel route! I have switched out two light fixtures already, went with the white sheets and towels and will spruce up the decor both inside and out when my next guests check out. 

Recognizing they will side with the paying guests just means I have to work a little harder. But you are correct, no more undeserved golden reviews will be given on my end either. Thanks again!