My guest cancelled immediately after booking

[Michael328]

A guest just made a reservation close to 3 months in advance. Immediately after booking, she said she had booked for the wrong dates. The correct dates were not available, so she requested to cancel. I approved the cancellation, and now the dates remain unavailable, I have an automated posting about the cancellation, and it will hurt my Superhost potential. Is there any way to correct this? I feel like I should not be penalized for this since it was the guest that requested to cancel, the request was made on the same day as the booking, and it was so far in advance. Thanks.

[David126]

If the guest cancelled why is it showing that you did?

You can not approve a cancellation, or disapprove for that matter.

[Deb29]

Michael

It sounds like you were the one to actually put the cancellation through. If so, you receive all of the penalties associated with host cancellations. I'm sorry.

Deb

[Dawn33]

This happened to me four nights ago. I was sent a cancellation request from Airbnb from the guest. It was either cancel or continue with reservation. It is very deceiving since it looks like Airbnb is approving it.

I msged the guest and told her that she would have to cancel it, since my hands were tied as a host.

It is so easy to be confused here.
Looks like you cancelled it and will pay the fees.

[Deb29]

Dawn

Thanks for sharing. This sounds like a new process. We hosts do need to be careful not to get tricked.

Deb