My guest found another place to stay, but won't cancel

[Sarah-And-Jesse0]

I am new to airbnb, as a host. My first reservation booked our 3 bedroom home for 2 adults and 9 children under 12, including 2 infants... and it was booked for someone else, not for her. When I began questioning her with my concerns, she immediately booked another place and asked me to cancel. We have now been going back and forth for over a month and she is basically refusing to cancel, insisting that I do.

I do not want a penalty, or to lose my chance at superhosting status for a year.

What do I do?

[David126 · Accepted solution]

Third Party booking are against AirBnB tems so you can call Customer Service and get it cancelled.

[Ute42]

.

Hi ,

oh boy, 2 adults and 9 children.

Do what David suggests, third party bookings are not allowed on airbnb.

[Helen3]

I agree 

Call Airbnb now and ask them to cancel the booking as third party bookings are not allowed.