My host was unkind to me an rude after I left a review. My review included my honest opinion.

[Arisara1]

Hi I need help from the Airbnb community please.

The airbnb host was offended because I rang the doorbell when I checked-in and made a very rude comment after I left my honest review on Airbnb. They said I was a terrible human being after I left a review that was honest. I never used those kinds of words to describe them. It was a long review because I included my honest experience that also included that positive things that I felt about their place (which was edited out by Aibnb), but I felt uncomfortable by them and I was barely at their house. 

[Images removed - Personal information]

perfect guest. When I checked out, they said they would give me 5 stars and thanked me for staying. PLEASE HELP, I've never been treated this way by any host I've been with in person and in writing. I apologized for ringing the doorbell the very first day and the were angry when wrote how I felt about my stay. I don't think anyone should be treated this way.

[Mike340]

@Arisara1

To appreciate the best people in life, you sometimes have to experience the worst.

Those hosts should not be hosting.Period

They clearly do not have the required people skills.

Generally hosts prefer guests to message and discuss problems privately so that anything minor doesnt become major in the reviews (not refering to your issue)

[Arisara1]

@Mike340 Thank you for the new perspective to my situation. You are absolutely right. It was a wake up call for me because I had stayed with extremely wonderful hosts the day before I went to this Airbnb. I should have been more aware that each host’s expectations and interactions with their guests are different. I will be more mindful to make sure I start off on the right foot with my future hosts and make sure if it’s strictly self check-in where they don’t want guests ringing their doorbell. I think that they have been better hosts to guests who followed self check-in and did not disrupt them. 

I will also make sure to try to message them privately. At one point the host said he was tired of messaging me and wanted to see if I was at the Airbnb to talk in person and at that point I did not feel comfortable talking to him. I was confused because I thought they only wanted me to communicate to them through the Airbnb app. It started to make me feel uncomfortable and I only stayed at night and did not want to bother them and ask them for anything. I will be more mindful of what should be private or public. Thank You.

[Paul154]

Welcome to Airbnb. There are bad guests and hosts out there.

Worse than that,  there are bad guest/host combinations.

The review process can exacerbate bad guest/host combination like yours.

You gave them a bad review, but strangely, you expect them to love you. 

They wrote you a good review, why not just leave it at that?

Very sorry you had a bad experience. The host was not gracious.

Next time, leave if you are uncomfortable. Being scolded for ringing the doorbell is a valid reason to get rehoused.

You are no obligation to stay where you do not feel welcome.

[Arisara1]

@Paul154 Thank you for your honest advice. Yes, I agree with you that there are bad hosts and good hosts out there as well as bad host/good host combinations. 

Just to clarify, I did not expect them to “love me.” I was not treated as though I was a “perfect guest” when they did not seem to already like me for ringing their door bell. I only saw the review of me as a perfect guest after I posted my review. I would have been ok if they posted a constructive feedback of what I could do differently. I included positive things in my review which Airbnb edited out. I don’t know why that happened. I started this thread because of the retaliation of the host with the condescending words that were used. I never used that kind of language to describe them in my review or when I ever commmunicated with them. 

After they did not seem happy with me ringing their door bell, I was hoping that we could be at peace for the rest of my stay. It was a hard situation I was in because I was sharing the Airbnb with my classmate. You are absolutely right, if anything like this comes up, I need to be proactive about leaving next time. It might have been better if I had found another place to stay. Thank you for the advice.

[Michael956]

I just read some of the other responses your host left for other guests and he sounds like a very scary and unbalanced person.  I would NEVER stay at his house.  Sorry you had to endure that bad experience.   

[Arisara1]

@Michael956 Thank you for understanding. I learned a big lesson from this experience. I don’t want to ever cause problems for anyone and be gracious to have a place to stay. I will make sure to be more proactive in carefully reading reviews about hosts before going or leaving if it seems like  it might not work out. I didn’t want to cause any problems for this host and I believe that other guests have had better experiences. I will be more careful in the future. Thank You.

[Sean119]

"Superhost"?!...this host shouldn't be allowed on the platform, yet alone a SH.  Reading some of his responses to reviews is shocking.

@Arisara1 Maybe you learned a lesson here...read up on listings before you agree to be a guest.  This host sounds looney tunes...

[Arisara1]

@Sean119 Yes, I absolutely learned a big lesson. I will do a better job at reading on listings next time before I agree to be a guest. Thank you so much for the advice. 

[Lucy-and-Loic0]

Hi @Arisara1, I agree with the others that this host looks like they need to take a rest and think about what it means to welcome travelers.  Hosting can be stressful, but that's no excuse to berate and insult anyone like they did to you, and to others who stayed in their home.  It's unfortunate that the AirBnb system isn't able to get red flags when certain language is used by hosts in reviews and responses to reviews. If a host seems confrontational or abusive in their language and it has happened more than once, you can assume that there's a chance they might behave that way with you too, even if you do nothing wrong. 

[Arisara1]

Hi @Lucy-and-Loic0 Thank you for the advice. You’re absolutely right, if a host appears to behave/talk a certain way, most likely it could happen to me. I understand that hosting can be stressful. There were positive reviews about this host and I felt that everyone deserves a second chance even if not all the reviews were positive. I honestly did not mean to cause any problems or stress with this host and tried to keep communication at a minimum unless it was necessary because they did not seem to want to be disrupted. It did not feel like the previous Airbnb experiences I had with other hosts. It is unfortunate that Airbnb edited out my review because I did include the positives of my stay, but they did not edit or have a red flag for how the host talked about me. I will learn to be more careful next time to avoid this kind of situation. Thank you.

[J-Renato0]

He said you were a good guest. Then, later on he said your were a bad guest when answering your review. It is an incoerence and does not make sense. You can report it to Airbnb. 

[Arisara1]

Hi @J-Renato0 Thank you for the advice. Yes, it was evident that the host was upset at my review and retaliated. I hope that Airbnb can find a way to inform the host that it is not okay to talk about their guests this way. Thank you. 

[Sarah977]

@Arisara1  You didn't mention (or I missed it with all the posts in this thread) if this was a place you instant booked. If so, in the future, you might want to send an inquiry to the host before actually booking a place- that way you can exchange a message or two with the host to get a feel for whether you would be comfortable with this person.

Ask a few questions (not ones the answers to which can be found in the listing description, guests do this a lot, and is aggravating for hosts as it indicates the guest didn't read hardly anything the host put time and thought into writing), tell the host a little something about yourself, like why you're coming to their town, what you do for a living, etc and see what flavor of response you receive. Of course, people can come across oh so nice when first corresponding and then later their evil twin comes to the fore (this could go for hosts or guests), but it's another tool at your disposal for making a decision whether you want to book a particular place, in addition to reading the reviews and thoroughly reading the listing description.

[Arisara1]

Hi @Sarah977 Thank you for the helpful advice. No, this is not a place I instant booked. I did tell them a little about myself, but I don’t recall a brief discussion with them in response to that. I sent them a few questions and did not see a red flag in the beginning. I understand that I need to do a more thorough reading of the listing and read more reviews. I quickly realized that ringing the door bell at the beginning of my stay started us on the wrong foot. I saw positive things that were said about this host and even though I saw something that could have been a red flag, I thought that I could give it a chance. I will be more careful next time to avoid this kind of situation. Thank you.

[Sarah977]

Honestly @Arisara1, while ringing the doorbell may have annoyed the host because to him it indicated that you didn't thoroughly read the check-in instructions, to get visibly mad at a guest for such a small thing right off the bat indicates that this person is really not suited to hosting. You didn't do anything terrible.