My host was unkind to me an rude after I left a review. My review included my honest opinion.

[Arisara1]

Hi I need help from the Airbnb community please.

The airbnb host was offended because I rang the doorbell when I checked-in and made a very rude comment after I left my honest review on Airbnb. They said I was a terrible human being after I left a review that was honest. I never used those kinds of words to describe them. It was a long review because I included my honest experience that also included that positive things that I felt about their place (which was edited out by Aibnb), but I felt uncomfortable by them and I was barely at their house. 

[Images removed - Personal information]

perfect guest. When I checked out, they said they would give me 5 stars and thanked me for staying. PLEASE HELP, I've never been treated this way by any host I've been with in person and in writing. I apologized for ringing the doorbell the very first day and the were angry when wrote how I felt about my stay. I don't think anyone should be treated this way.

[Arisara1]

Hi @Sarah977 I take full responsibility for not being more careful as a guest to read his self check-in directions. Thank you for your reassurance. The host did not seem visibly mad, but I could tell that he was not okay with the the fact that I didn’t thoroughly read the check-in instructions. I felt bad and I honestly felt that I ruined the stay for my classmate and I for starting us off on the wrong foot because we were afraid of doing something that could be considered wrong on accident again. Although it was not terrible to ring the doorbell, I will be more careful at check-in for future Airbnb stays because I would want any host to know that I want to be respectful towards them and their space.  Thank you for understanding.

[Laura-Michelle--MIKA-0]

Seriously, they should have a sign on the danm doorbell saying "DON'T RING" if it is that upsetting to them. JEEEEZ!

I dealt with my own guest from HELL last week... and still dealing with it!

[Arisara1]

@Laura-Michelle--MIKA-0 I’m sorry you had a difficult time with your previous guest. I understand that hosting can be stressful for many reasons. 

Yes, I spoke to someone who also said that the host should probably leave a sign. It is not an excuse for a guest to not thoroughly read their check-in directions, but if they would like to be 100% sure that no one rang their doorbell, I wish they would have done that. I only rang it the first day I checked-in and never touched it again. Thank you for understanding.

[MicheleandLouw0]

@Arisara1

I have gone and read his reply of your review, as well as some other he wrote to guests. I am flabbergasted at the way he "talks" to people. It’s shocking!

I also wanted to ask you about the issue of booking and paying for 2 guests. Hosts takes it very seriously when a guest arrives with a person that they did not book for. So he got upset about it but you have indeed booked and paid for your room mate? Correct? If so I hope he apologized for this.

Another thing that bothers me is his profile picture. Airbnb wants guest to have an authentic profile picture of themselves, but then he as a host does not have a picture of himself.  That’s a bit of double standards I would say.

Anyways I hope you are over this person and I wish you many more happy stays with lovely, friendly and dedicated Airbnb hosts.

[Arisara1]

Hi @MicheleandLouw0 Yes, I agree that I am also shocked at how he talks about certain guests. It seems that it can go either really well or really bad. It is unfortunate that Airbnb probably edited my review and took off a chunk of what I wrote even thought I did not include any personal or inappropriate comment. I was trying to explain my situation and I did include positive points and recommendations for future guests to have a better experience. It is evident that his response to what I wrote was a form of retaliation accusing me of doing everything wrong. Once I got the app on my phone, I followed their directions to only message them through the app. I messaged them to check-out as they wanted and never approached them in person to maintain the least amount of contact for them as they seem to have wanted. With some of the negative responses he had for other guests, he was specific with details he was not happy about. I think his reaction to my response was out of sheer anger and he went ahead to accuse me of doing everything wrong and insulted me as well because there was not much to say what else I did besides the situation with check-in and ringing the doorbell because I should had already had the app and should have known not to do that. 

I understand that hosts take it very seriously when guests have not paid for another guest they show up with which is understandable. I showed up earlier before my classmate and we both paid in advance. I had messaged the host about being there with my classmate in advance. Hi The host did not seem visibly angry, but instead of asking if we had both paid, he took out his phone appearing ready to adjust the rate. I had to explain to him that we already paid.

Yes, I also don’t understand why he doesn’t  have a picture of himself either if that is what Airbnb wants from guests. I also don’t understand the double standard where the host expected me to know everything and they did not know that two people had already booked and paid.

Thank you so much for your support. I hope that this host will be more professional with his comments moving forward. I believe that this host has made it a great stay for some. I also look forward to meeting more kind hosts in the future as I have in the past. Thank you.

[Sarah977]

@Arisara1   Your review may have unfortunately edited out positive things you had to say simply because the review was too long (I certainly don't know this for sure, it's just a thought). I can tell you like to write and explain in as much detail as possible, which is great, and lots of us here are wordy. But it may not be the best way to go re the airbnb website.

I also have a suspicion that a lot of damage claims and such get rejected by airbnb simply because the person who contacted them went on and on ranting in a semi-coherent fashion (not saying you did this, you didn't) for pages, instead of just stating in a succinct and easy-to-understand way what the issue was. If airbnb have to wade through pages of rants as opposed to 5 sentences clearly outlining the problem, which ones do we think they are going to try to resolve rather than closing the case?

So in the future, when you write reviews, it might be a good idea to write the review, then see if you can pare it down to say the same thing in fewer words before submitting it. 

[Arisara1]

Hi @Sarah977 Thank you so much for the advice. I would normally try to be straight to the point and say the great things I experienced. However, this was truly not the type of review I’m used to writing and I wanted to explain what made it feel uncomfortable and what were the positives. I wanted to be clear with explaining my situation which made it a bit longer. I will take your advice and try to shorten my responses moving forward. Thank you so much for your help.