New super host needing input on a possible reimbursement

[Marlen23]

Hello fellas so I am on my 4th month of hosting and everything has gone well. Except for this one guest a few days ago was in town for 1 night, claimed the window was broken upon arrival; I said let me call Airbnb I will place you somewhere else for your safety, guest declined saying they were okay. Day after they check out and request a full refund. When I arrived the window was broken and the toilet was clogged.. what should I do I don’t want a bad review 😞 

[Emiel1]

@Marlen23 

If all communication is in the message system, contact Airbnb for advice:

Contact Airbnb - Community Guide [Updated]

I personally would not give full refund, as guest accepted situation, not asking for any refund upfront.

You could offer some refund for the inconvience.

Best regards,

Emiel